Privacy policy.

Information we collect

We may collect information you provide directly, including your name, email address, phone number, property address, requested service type, project details, and any other information submitted through estimate or contact forms.

We may also collect basic technical data such as browser type, device information, pages viewed, referral sources, and approximate usage activity to improve site performance and lead tracking.

How we use information

• Provide estimates, scheduling, service reminders, and customer support.
• Respond to inquiries and follow up on requested services.
• Send marketing text messages only when you separately opt in.
• Improve website performance, advertising relevance, and service operations.
• Maintain business records and comply with legal obligations.

SMS and A2P consent

If you check the marketing SMS box, you agree to receive promotional text messages from Upgrade Pro Cleaning. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP and request help by replying HELP.

If you check the non-marketing SMS box, you agree to receive operational messages such as estimate updates, scheduling notices, appointment reminders, and service follow-ups. These messages are sent only for service-related communication.

SMS consent is not shared with third parties or affiliates for their own marketing purposes.

How we share information

We may share information with service providers that help us operate the website, manage leads, process communications, or run business operations. We may also disclose information when required by law, to enforce our terms, or to protect our rights, customers, or property.

Data retention and security

We retain information for as long as reasonably necessary to respond to your request, operate our business, maintain records, resolve disputes, and comply with legal obligations. We use reasonable administrative and technical measures to safeguard submitted information, but no internet transmission or storage system can be guaranteed completely secure.

Your choices

• You may opt out of marketing emails or text messages at any time.
• You may request updates or corrections to your contact information.
• You may contact us to ask how your information is being used in connection with a submitted estimate or booking request.

Third-party links and updates

This site may contain links to third-party websites or services that are not controlled by Upgrade Pro Cleaning. We are not responsible for their privacy practices. We may update this Privacy Policy from time to time by posting a revised version on this page with a new effective date.